FAQ

How are Ginably products made?

Ginably print products are printed in house by Gina herself. Each print is packaged carefully in a clear, sealed cello sleeve bag backed by a cardboard sheet to prevent damages during shipping. Ginably notepad products are printed and assembled by a third party printer here in the United States. Each notepad is inspected before being packaged and shipped in house. Ginably pillow products are also cut, sewn, and stuffed in house. Due to the nature of handmade, no two fabric products are exactly alike. Consider your item to be uniquely yours! The advantage to buying handmade is that each item is made with care and meticulously inspected for quality before being sent to your home.

 

Shipping Costs

Shipping is calculated in tiers based on product weight. 

Most orders will be no heavier than the "Large" tier. For example, four 8x10 prints will still fall under the "Standard" tier.  Overcharges of $3 or more will be refunded to the nearest whole dollar amount for the "Extra Large" and "Overweight" categories. If you have questions regarding a specific tier or product weights, please contact us. Priority shipping is available for domestic shipping in the light and standard category at $6.50 and $10.50 respectively. 

See the following for shipping rates:

Domestic Shipping (USA)
Light - $3.00
Standard - $5.00
Large - $8.00
Extra Large - $12.00
Overweight - $50.00
Over $75 - Free

Canada Shipping
Light - $9.00
Standard - $14.00
Large - $18.00
Extra Large - $20.00
Overweight - $70.00

International Shipping
Light - $14.00
Standard - $20.00
Large - $35.00
Extra Large - $45.00
Overweight - $90.00
 

Shipping and Processing Times

Your purchases will be packaged with care and sent through the US Postal Service by first class or priority mail in a rigid mailer. Orders will typically be sent out within 1-3 business days (Monday through Friday) unless otherwise noted and a tracking number will always be provided. 

Typically, first class mail takes 3-5 days. Canadian shipping is usually 1-2 weeks. Overseas shipping can take up to 6-8 weeks. These are only an estimated times given by USPS and not a guaranteed delivery time. Please plan accordingly if you need items by a certain date and allow for enough lead time if there are any postal delays.

Please check the announcement bar for any potential delays to your order. Coupon codes will also be displayed here.

 

Payment Method

Purchase confidently knowing that your credit card and order data is encrypted and secure. The website is Level 1 PCI-DSS compliant using 256-bit SSL certificates to protect your purchase data. Payment can be made with all major credit cards or PayPal. 

 

Returns, Damages, and Exchanges

RETURNS

All computer monitors have slight differences in their color display, so please be mindful that the color displayed on your computer screen may not be an exact match to the actual printed color. All measurements, sizes, materials, and expectations for products have been clearly stated in the product descriptions.

If you are unhappy for any reason, please send a message within 7 calendar days of the delivery date. For returns, the customer will be responsible for all return shipping costs unless it is due to a fault of mine. Return shipping must include a tracking number. When your item is received in the same condition it was sent, your payment will be refunded in full.

DAMAGES

If you suspect your purchase to be damaged, please photo document the damage and get in touch no later than 7 calendar days of the delivery date. If Ginably is at fault, a new product will be shipped to you at no cost.

EXCHANGES

At this time, all exchanges will be handled as returns and repurchases.

 

Additional Information

WHOLESALE AND CONSIGNMENT

Please visit the wholesale page for more information.

WHAT ARE PEOPLE SAYING ABOUT THE PRODUCT?

Please visit Ginably's product reviews here on Etsy to see what everyone is saying about their Ginably items!

COPYRIGHT INFORMATION

All images and content Copyright by Gina Su of Ginably. All rights reserved by the artist. The buyer is not purchasing rights to the image. Any and all publishing and reproduction rights are reserved soley by the artist. Images may not be distributed or copied in any way.

 

Don't see your question here?

For all other questions, please contact us! Fill out the contact form on our connect page and you will receive a response in 1-2 business days. 

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